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Assessment Center Guidelines—Updated for Multinational Applications

Globalization presents several new opportunities and challenges for assessment center practitioners.  Whether designing multiple assessment centers to assess a diverse international workforce, or importing/exporting best practices from/to other countries to improve their assessment methods, practitioners realize that they need to consider the impact of cross-cultural factors.  In 2004, to assist practitioners, the Congress established an international task force to develop the Professional Guidelines for Global Assessment Centers.  The task force, led by A. Chawla (DDI, Canada) and S. Houde (University of Guelph & The Royal Military College of Canada, Canada) and comprised of members from Credit Suisse (R. Birri, Switzerland) and UEM Academy (A. Hawa Hasan, Malaysia), has prepared a draft of this extension to the original Guidelines. An advisory committee of researchers and practitioners (B. Byham, G. Thornton, D. Joiner, D. MacDonald, L. Slivinski) offered input throughout. The current session will offer a brief overview of the expanded guidelines and will present the most up-to-date version of the extended Guidelines. We invite participants to attend offer their input into the extended Guidelines.  The Congress hopes to use this extension of the original Guidelines as the standards to be endorsed and followed by the international assessment center community.  

 

Mr. Houde is currently completing his Ph.D. in Industrial/Organizational Psychology at the University of Guelph, in Guelph, Ontario. He obtained his M.Sc. degree in Applied Psychology (Industrial/Organizational Psychology) at St-Mary’s University in Halifax, Nova Scotia, and his B.A. in Psychology from Concordia University in Montréal, Québec. Over the past few years, he has worked as an organizational consultant for Organization and Management Solutions and Development Dimensions International - Canada.  His former clients include Defence Research and Development Canada (DRDC), Ontario Power Generation (OPG), Linamar Corporation, the Town of Whitby, the Ministry of Labour, and Business Development Bank of Canada (BDC). In his present position, Mr. Houde is a lecturer at the Royal Military College of Canada in the Military Psychology and Leadership Department. His current research interests focus on trust and leadership, psychological contract and management practices in non-for-profit organizations, cultural competence and adaptability, and professional identity.

 

Dr. Anuradha Chawla has worked with high-profile clients in the public and private sectors including Dofasco, Toyota of Canada, United Nations, Ontario Ministry of Environment, and Ontario Power Generation. Her clients have relied on her breadth of experience in assessment, training, retention practices, and change management to strategize, develop, implement, and/or evaluate human resources initiatives that focus on talent management and organizational development. She partners with business leaders/management to strategize, design, and implement credible end-to-end interventions that ensure a high-performance and motivating organizational culture.