Multirater/360° Feedback - Does It Produce Better Leaders?

The record of ongoing behavior change resulting from mulitrater/360° feedback is poor – less than 10%. Bill Byham will present new research into why multirater feedback produces such poor results and will suggest things organizations can do to improve its effectiveness. He will then relate the lessons learned from multirater feedback research to assessment center feedback and suggest ways to improve its effectiveness of assessment center feedback.

Speaker

William C. Byham, Ph.D.
Chairman and CEO
Development Dimensions International

Bill co-founded Development Dimensions International with Dr. Douglas Bray in 1970. Bill works with DDI's executive Operating Committee to establish the vision, values, and strategic direction of the company, and supervises major DDI product development and consulting projects.

Bill’s major accomplishments include:

  • Championing the application of the assessment center method worldwide. He wrote the first popular article on the assessment center, which appeared in the Harvard Business Review in 1970, and has been the thought leader of the methodology ever since. He published the first catalog of assessment center exercises in 1970, developed numerous categories of assessment exercises, founded the International Congress on Assessment Center Methods, and has spoken about assessment centers throughout the world. His two books on the assessment center method and more than 50 articles and papers have aided both organizations and professionals.
  • Developing the first behavior-based selection system, Targeted Selection®, in 1970. To communicate the basis of his system, Bill co-authored The Selection Solution: Solving the Mystery of Matching People to Jobs, which solves one of the most vital mysteries facing any organization—identifying and matching the right person to the right job. He also authored Landing the Job You Want, which teaches effective ways to communicate information about yourself to an interviewer and how to deal with challenging interviewing situations.
  • Writing the first book about the implications of Equal Employment Opportunity law and other legal constraints on personnel testing and selection, The Law and Personnel Testing. Bill has served as an expert witness in several federal court cases involving EEO issues.
  • Co-developing the first commercially available behavior-modeling program, Interaction Management®, in 1975. More than 10 million people have been trained in Interaction Management.
  • Developing the first assessment system based on observations of videotapes and written materials, also known as AccuRATE™, in 1982.
  • Co-authoring Zapp!™The Lightning of Empowerment, a seminal book about empowerment. A business best seller since its publication in 1988, it has sold more than 4.5 million copies. Bill also has adapted the book for educators, health care professionals, and service providers. He continuously encourages employee empowerment through his writings, speeches, and programs. His best-selling business book, HeroZ™—Empower Yourself, Your Co-Workers, and Your Company, offers step-by-step techniques to show people how to make meaningful decisions, measure progress, and work effectively in teams.
  • Helping to make teams and teamwork successful in organizations throughout the world, including co-authoring three books on teams (Empowered Teams, Leadership Trapeze, and Inside Teams) and helping to develop numerous DDI programs to provide skills to organizations, employees, and leaders as they move toward teams.

Before co-founding DDI, Bill was the manager of selection, appraisal, and general management development for J.C. Penney Company, Inc. He received his Doctorate in Industrial Organizational Psychology from Purdue University and his Masters and Bachelor of Science degrees from Ohio University.

Bill has received numerous awards including:

  • 2000 Small Business News Pittsburgh Pacesetter, Leaders for the New Millennium
  • 2000 Liberal Arts Alumni of the Year, Purdue University
  • 1997 CEO Communicator of the Year: Executive Report Magazine, Pittsburgh, Pennsylvania
  • 1996 The Bernard P. McDonough Award for Excellence in Leadership: Marietta College, Ohio
  • McDonough Caperton Distinguished Lecturer, West Virginia University
  • 1994 Western Pennsylvania Service Entrepreneur of the Year: Ernst & Young, Inc. Magazine, and Merrill Lynch
  • 1994 Tunku Abdul Rahman Medallion: Malaysian Institute of Management
  • 1994 Award for Achievement in Business: College of Business Administration, Ohio University
  • 1992 Distinguished Contribution to the practice of Psychology and Management, Society of Psychologists in Management
  • 1989 Professional Practice Award: Society for Industrial and Organizational Psychology: American Psychological Association
  • 1988 Distinguished Contribution to Human Resource Development Award: American Society For Training and Development
  • 1985 Medal of Merit for "Outstanding Achievements in Management and Industrial Training," Ohio University

In addition to the above awards, Bill is also a fellow of the Society for Industrial and Organizational Psychology and holds a Diploma in Industrial and Organizational Psychology from the American Board of Professional Psychology.