Exploration of Best Practices in Assessment Center Feedback
The researchers explored the impact of various practices on the acceptability and perceived usefulness of assessment center feedback. Variables included participant score, level of participant feedback acceptance, simulation realism, assessor credibility, face-to-face feedback versus telephone feedback, as well as including or not including the participant’s supervisor in the feedback session. Data was gathered from several assessment centers targeted at several levels of management and in both private and public sector settings. Input from assessors, participants, and supervisors were included.
Speaker
Carl E. Eidson, Jr. , Ph.D.
Consultant
Wilson Learning Corporation
Dr. Eidson has more than eight years of experience as an internal and external consultant supporting clients across a wide variety of organizational sizes and industries including pharmaceutical, telecommunications, finance, retail, and government organizations. He has managed client projects in the areas of recruiting, selection, certification testing, 360-degree feedback, performance management, and leadership development.
Dr. Eidson has published three articles in refereed journals and presented more than a dozen papers on applied research topics at national conferences. His paper on the construct validity of structured interviews won the 2001 Human Resources Division Best Paper Award from the Academy of Management.
Speaker
Robert Goldsmith, Ph.D.
Independent Consultant
Dr. Goldsmith is an independent consultant who has worked in the area of Industrial and Organizational Psychology for over 21 years. His primary area of research and practice is the assessment center method, though he has also worked in the areas of selection systems, multi-rater instruments, behavioral interviewing, and technical knowledge tests. His most recent position was Manager of Assessment Center Services at Wilson Learning Worldwide. He has also worked for DDI and USX. He holds a Ph.D. in I/O Psychology from the Pennsylvania State University, and a B.S. and M.S. in psychology from Rensselaer Polytechnic Institute